For any info regarding shipping and lead time, please refer to your designated area manager

It can be recharged by contact, by placing the lamp on a charging base (like a cordless phone). The base, cable and charging plug are supplied with the lamp.

It can be recharged by connecting a cable to the Micro-USB port at the top of the lamp. The base, cable and charging plug are supplied with the lamp.

You can recharge the lamp while it is still emitting light, but we recommend recharging it when the battery has a residual autonomy of approximately 20-30%: in this way, the charging cycles are always complete. The models in the Sister Light and Pencil collections have control electronics that use a visual signal to indicate when it is time to recharge the product. 
This function allows for optimised recharging and preserving batteries in the best possible way. The remaining collections are to be recharged when the light emitted is dim or inadequate. 
Recharging a lamp at 0% or 100% battery power may, in the long term, damage the cells and therefore require premature replacement of the battery pack.

The Poldina, Dama, Pina, Poldina XXL, Ofelia, Olivia and Olimpia models do not indicate when it is the correct time for recharging. However, the lamp must be recharged after 6-8 hours of use or when, set at 100% luminous flux, the light fades on its own.

The Sister Light and Pencil models have control electronics that also include battery status monitoring, providing a visual indication of when the batteries are running low and when they are completely flat.

We recommend disconnecting the lamp from the power supply when the LED is green, indicating that it is fully charged. However, the lamp can remain connected to the power cable even if the light turns green. When the battery is charged, the power supply is automatically cut off. If the lamp is switched on, the "current coming in through the power cable" powers the light source "directly" without using the batteries.

The batteries last about 9 hours at maximum power, and recharge in 6 hours.

The standard battery life is approximately 450 recharges. Battery life may be reduced by certain factors such as:

Incorrect recharging mode (the lamp must be recharged when it is flat: about 10% of its residual autonomy);long periods of standing without being used;When left standing on a live charging base even if the lamp is recharged;When non-original accessories are used for recharging;When the product is exposed to very high or very low temperatures.

Zafferano rechargeable lamps are all provided with a rechargeable and replaceable lithium battery. When the lamps no longer recharge or their autonomy after recharging is much reduced, the batteries must be replaced. To replace the battery, please watch the tutorial on the Zafferano YouTube channel. The lamp is protected by a warranty, in accordance with the law; the warranty does not cover the batteries.

You can currently buy a new battery from the retailer where you bought your Poldina.

You can buy a replacement stem and base for Poldina.

At the same time, you need to send an e-mail to info@tablo.hk, specifying the order number and the 8-digit product code located under the base of the lamp.

It depends on the model. Portable lamps emit a light beam ranging from 144-150 lm to 1700 lm. The larger the lamp, the more intense its luminous flux. The Poldina Pro lamp emits a luminous flux of 188 lm. Table, wall, peg and pendant lamps cover the lower range (from 144-150 lm to 270 lm); floor lamps range from 370-400 lm to 510 lm; the Pencil collection ranges from 530 lm to 1700 lm. Data on light emission can be found on the technical data sheet, which can be downloaded from the website page for each model.

Both lamps are suitable. Poldina Pro Mini is lower (30 cm) and has a colour temperature of 2700 K. It is slightly more neutral than Poldina Pro, which is higher (38 cm) and has a colour temperature of 3000 K (both emit a warm light). Poldina Mini is perceptibly more compact, but it is a matter of personal taste with regard to which size lamp you like best.

In Hong Kong, everything is guaranteed for one year.

Over time, sterling silver which is exposed to air will begin to tarnish. That’s because the other metals used to create a silver
alloy, particularly copper, react to sulfur and moisture in the air, causing the metal to tarnish. Areas of high air pollution and humidity will lead to faster tarnishing, and certain chemicals can speed up the process.

If you want to prevent your silver
from tarnishing, follow a few simple steps:

 * Clean your sterling silver regularly with a soft, dry polishing cloth, especially before you store it.

* Store your clean, dry sterling silver in airtight containers, such as Tupperware or a Ziploc bag, depending on the size.

* Anti-tarnish strips within the airtight bag or container can help to absorb elements that cause tarnish,

* Never leave sterling silver in high-moisture areas unprotected.

To polish your silver, use a well-known and safe silver polish like Twinkle Silver Polish, Wright’s Silver Polish, or Goddard’s Long Shine Silver Polish. These products are proven to be gentle, while other options might be abrasive and can scratch your pieces. Be sure to wash your silver before applying it, and then follow the directions as stated on the polish container. Ensure that your pieces are dried thoroughly
before storage to prevent tarnish.

Sterling silver is a silver alloy that consists of 92.5% pure silver and 7.5% of other metals – usually copper.
The numbers “925” or “.925” marked on silver is an indication that the piece is made of sterling silver. Pure silver is too soft to be shaped into everyday items, so the sterling silver alloy was developed to create silver items that can retain their shape.

Stonewashed flatware is quite literally washed with stones. The flatware is distressed with tumbler stones that act as tiny files on the metal. These tiny files cause an irregular pattern of abrasions, which lead to uniqueness. No two pieces of
stonewash flatware are the same. The result is a distressed, rustic appearance that can bring vintage charm to any tabletop.

Every imperfection of a handmade product is a typical characteristic due to the manufacturing process.

Some colored items like water tumblers (Perle, Iroko,
Multicolor…) have the color in the mass so they will not fade even after many years. For gold rim or gold decoration, it’s better you hand wash the product or use a delicate program on your dish washer.

Since Ultralight is hand made in lead-free crystal, you need to hand wash them.

We will be happy to assist you. You can contact us through our contact page or by sending an email to info@tablo.hk

The data supplied to Tablo Ltd, via the website at www.tablo.hk (hereafter the “Website”) when using services supplied by Tablo (hereafter “Services”), shall be processed in compliance with personal data protection legislation. Tablo informs users of the following.

1. Data Controller

1.1. The Data Controller of personal data is Tablo Ltd, with registered office in 5/F, 313 Lockhart Road, Wanchai, phone n. +852 94383457, mail info@tablo.hk.

2. Nature of the data processed and purposes of the processing

2.1. The personal data processed are exclusively of users who has reached the age of majority, where personal data is defined as any information on a physical person who is identified or may be identified, either directly or indirectly through reference to any other information.

The data processed are the data provided by the user to the Data Controller when registering for the newsletter Service and / or requesting for supply/activation of a Tablo’s Service and/or when sending communications to Tablo via e-mail or through an appropriate form to be filled in, such as name and surname, date of birth, e-mail address, postal address, telephone number, as well as the data collected by Tablo when browsing the Website, such as IP address, information obtained through cookies.

2.2 The data will be used for the following purposes:

A)for the performance of the Services requested, for the fulfilment of obligations under the law and EU regulations or legislation, as well as for exercising rights before the Courts;

B) for the promotion, via e-mail, telephone calls with an operator, sms, mms of commercial proposals related and/or connected to Tablo’s Services, and for sending advertising material exclusively regarding Tablo’s products or services, and in order to conduct market surveys and to send free samples or promotional gifts of modest value;

C) for the analysis of consumers’ habits and consumption choices, for the creation of a user’s profile on the basis of the information and preferences expressed when browsing the Website or during the use of the Services requested, for the purpose of sending personalized advertising communications via e-mail, sms, mms, paper-based mail and telephone calls with an operator.

The profiling activity as identified in section 2.2C shall not produce legal effects on the user nor affect him personally, except for the communication and promotion of personalized offers.

3. Obligatory/optional nature of providing data

3.1 Providing the data requested at the time of activation of Services for the purposes identified in the section 2.2A above is mandatory, as it is strictly functional for providing the Services requested and meeting legal obligations. Refusal to supply data will make it impossible for Tablo to complete the process of providing the Services requested and/or meeting legal obligations.

3.2 Providing the data requested for the purposes identified in sections 2.2B, 2.2C above is optional.

Refusal to consent to the purposes of sections 2.2B, 2.2C will have no effect on the providing of Services. Users will be able to use Tablo’s Services anyway.

Users may object to processing for the purposes identified in sections 2.2B, 2.2C either right away, by not giving their consent while activating the newsletter Service or further Services, or at a later time, by sending an e-mail to info@tablo.hk. Users tick off checkboxes at the time of activation of Services to consent to use of the data identified above for the purposes specified therein; if users do not select a particular checkbox, they will be considered not to have consented to processing for this purpose.

4. Processing methods

4.1 Users’ data will be collected on line during the activation of the Services requested, by comparing items of parts of items of information, or through use of the e-mail service.

4.2 Users’ data will be processed through registration, consultation, communication, storage and deletion operations conducted primarily using electronic tools and manually, ensuring that appropriate measures are taken to protect the security and guarantee the confidentiality of the data processed.

4.3 Users’ data, stored in electronic/magnetic/digital form, are stored and filed on a server. Tablo declares that data registered on its server and/or in suitable premises are protected against the risk of intrusion and unauthorized access, and that it has taken appropriate security measures to ensure the integrity and availability of data and protect areas and places for data storage and accessibility.

In particular the company hosting our server has been duly certified according to Privacy Shield.

4.4 Personal data will be processed by Tablo’ employees and/or collaborators acting as data processors or persons in charge of the processing, in the context of their respective functions and in accordance with the instructions given by Tablo.

5. Data disclosure

5.1 Users’ personal data may be disclosed to certain parties appointed by Tablo to provide the Services requested and to meet legal obligations.

Data may be disclosed to:

a) people, companies or professionals who provide Tablo with bookkeeping, administrative, legal, fiscal and financial assistance, consulting services and collaboration;

b) parties delegated and/or appointed by Tablo to perform activities or parts of activities related to the supply of the requested Services and all other external parties who collaborate with Tablo and must be informed of the data in order to correctly fulfill Tablo’s obligations under the contract for the supply of Services;

c) Public Authorities in the performance of their institutional functions, within the limits set by laws and regulations.

Users’ data will not be disseminated.

6. Users’ rights

6.1 Users (hereafter “data subject”) are entitled to obtain confirmation of the presence of their personal data and the purposes for which the data are processed at any time. Users are also entitled to request updating, correction, deletion or blocking of data and to refuse its use, entirely or in part.

6.2 Users’ rights are listed below. Specifically:

6.2.1 A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information.

6.2.2 A data subject shall have the right to be informed of:

a) the identity and the contact details of the controller and, where applicable, of the controller's representative;

b) the contact details of the data protection officer, where applicable;

c) the categories of personal data, their source, the purposes of the processing for which the personal data are intended, as well as the legal basis for the processing;

d) the legitimate interests, if any, pursued by the controller or by a third party;

e) the recipients or categories of recipients of the personal data, if any;

f) where applicable, the fact that the controller intends to transfer personal data to a third country or international organization and the existence or absence of an adequacy decision by the Commission, or reference to the appropriate or suitable protections and the means by which to obtain a copy of them or where they have been made available.

6.2.3 In addition to the previous information, the controller shall provide the data subject with the following further information:

a) the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;

b) the existence of the right to request from the controller access to and rectification or deletion of personal data or restriction of processing concerning the data subject or to refuse the processing as well as the right to data portability;

c) where the processing is based on the users’ consent, the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

d) the right to lodge a complaint with a supervisory authority (data protection Authority);

e) whether the communication of personal data is a legal or a contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and the possible consequences of failure to provide such data;

f) the existence of automated decision-making, including profiling, and, in those cases where the latter automated decision-making process produces legal effects concerning him/her or similarly significantly affects him/her, relevant information about the logic involved, as well as the significance and the consequences of such processing for the data subject.

6.2.4 The data subject shall have the right to object, at any time, to processing of personal data concerning him or her:

a) on grounds relating to his or her particular situation, including profiling;

b) where personal data are processed for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.

6.2.5 The data subject shall have the right to:

a) obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement;

b) receive the personal data concerning him or her, which he or she has provided to Tablo, in a commonly used electronic form and in an easily legible manner, and have the right to transmit those data to another controller without interferences;

c) obtain from the controller the deletion of personal data concerning him or her and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

- the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

- the data subject withdraws consent on which the processing is based and where there is no other legal ground for the processing;

- the data subject objects to the processing and there are no overriding legitimate grounds for the processing;

- the personal data have been unlawfully processed;

- the personal data have to be erased in order to comply with a legal obligation under European Union law or Member State law to which the controller is subject;

d) obtain from the controller restriction of processing.

6.3 To exercise the above mentioned rights and receive information on parties to whom the data are disclosed, or parties who may become aware of data while acting as data processors or persons in charge of the processing, the users may contact Tablo, by sending a request using the contact details provided above.

The controller shall provide the information related to the action taken on a data subject’s request without undue delay and no later than one month after having received the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. The controller shall inform the data subject of any extension within one month after having received the request, together with the reasons for the delay. Where the data subject makes the request by electronic form means, the information shall be provided by electronic means where possible, unless otherwise requested by the data subject.

7. Duration of processing

7.1 Personal data will be processed with regard to the purpose mentioned in section 2.2.A for no longer than the period necessary for the performance of Services required, and for the time necessary for the fulfillment of current civil, fiscal and tax obligations and in any case for no longer than a period of 10 years from the termination of the underlined obligation (according to statute of limitation applicable provisions).

7.2 Personal data will be processed with regard to the purposes mentioned in section 2.2.B (marketing/promotional activities) for no longer than 24 months starting from the date in which the consent to the processing of personal data was given.

7.3 Personal data will be processed with regard to the purposes mentioned in section 2.2.C (profiling activity) for no longer than 12 months starting from the date in which the consent to the processing of personal data was given.

7.4 At the end of the data processing period, the data will be deleted or permanently rendered anonymous.

8. Legal basis for the processing

8.1 The legal basis for the processing shall be constituted in accordance with the user’s consent, the compliance with a contractual requirement and the legal provisions.

9. Updating of Privacy Policy

9.1 This Privacy Policy is subject to occasional revision. Tablo will notify users when changes are made to data processing conditions by publishing the amendments on the Website. If required under current legislation, users will have the option to consent to any new data processing. If the user refuses, his or her data will not be processed according to the changes of the new privacy policy.

PREFERENCES AND DISABLING COOKIES

Most browsers are configured to accept cookies, as long as the settings have not be changed. By using our website, you accept that cookies are installed in accordance with our Cookie Policy. You can change your preferences or opt out of all or some cookies, through the widget below. Technologies may be used, such as our cookies, to provide personalized online display advertising tailored to your interests. Please use the online widget to select which cookies are used for advertising.

COOKIES

This website uses cookies, small files that are sent to your browser and stored on your device when you visit a website. Cookies allow efficient operation of the website, by optimizing the browsing experience. They also provide information to the owner of the website for statistical purposes or advertising, mainly to personalize the user experience by remembering their preferences.

By consenting to the Privacy Policy, the User consents to the use of cookies by the website.

NAVIGATION AND FUNCTIONAL COOKIES

These cookies are necessary for the correct operation of the website and allow you to be recognized by TABLO.HK, so that you do not have to enter data, such as language and country, each time you visit. For registered users, these cookies allow them to be recognized and to access services in dedicated areas. These cookies improve the quality and experience of navigation. Other technical cookies may be used to monitor data traffic to identify fraudulent transactions. In some contexts, disabling these cookies may not be technically possible, since they are necessary to guarantee website operations or in some cases, they are used by the Data Controller for fraud prevention purposes.

THIRD-PARTY PROFILING COOKIES

These cookies are used to create a user profile with the purpose of sending commercial messages according to preferences expressed during a visit to the website or to improve the shopping experience and browsing. They allow us to provide commercial offers on other affiliated websites (retargeting). TABLO.HK does not have control over the information because it is completely controlled by third-parties as described in their respective privacy policy.

TABLO.HK AND THIRD-PARTY STATISTICAL COOKIES

These cookies are used for statistical analysis on how you navigate the site. The results of these analyses are used anonymously and exclusively for statistical purposes. The site uses some third-party services which, independently, may install their own cookies.

Managing cookie settings

Users may remove some or all cookies used by the Website with their browsers on the basis of the browser settings listed below. Note that deactivating technical cookies may cause malfunctioning of the Website and/or limit the service available.

Below is the procedure to follow to manage cookies from the following browsers:

IE: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Safari: https://support.apple.com/kb/PH19255?viewlocale=en_US&locale=it_IT

Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Third-party cookies may also be deactivated using the browser settings specified below, or by methods specified by the third parties, listed in the paragraph on “Third-party cookies”.

In the case of failure to pick up the goods in storage at the carrier’s warehouse within 5/7 business days in case of repeated inability to deliver to the address specified by the Customer at the time of order, the order will be automatically cancelled; in such case Tablo will refund the amount received as payment, net of charges for attempted and failed shipping.

Withdrawal Right

The customer is not entitled to withdraw from the purchase agreement for any reason, without explanation and/or penalty, except for conditions expressly excluded in "Can I return my product" paragraph in "Shipping" section, and without prejudice to what is specified into subsequent paragraph A.

The right to withdraw may be exercised within 5 business days from receipt of goods, as follows:

1) Customer sends a mail to info@tablo.hk to report damaged or missing item or not corresponding to the document at the moment of the purchase confirmation 
2) Customer Service contacts Customer via e-mail to define the situation and require some info (pictures of damaged item or inner packaging or other) to communicate the Authorization Number for Product Return (RMA).

3) After recived the info reuired, Customer Service contacts Customer via e-mail to communicate if the withdraw is possible and to communicate the Authorization Number for Product Return (RMA).

4) Customer reports the RMA Number on the return form, received along with the shipping documents

Product returns shall take place within 5 business days from the receipt of the RMA. Purchase product price refund will not include shipping costs, which are the sole responsibility of the Customer withdrawing from purchase.

IMPORTANT: No product returns will be accepted without a return authorization number (RMA).

A. The right of withdrawal is subject to the following conditions:

- The right applies to product purchased in full; it is not possible to exercise the right of withdrawal only on a portion of purchased product (e.g., components, accessories, etc.);
- The purchased product must be returned complete and inside its original package, complete in all its parts (including packaging and any documentation and accessories, manuals, etc.); to limit damages to the original package, we recommend, whenever possible, to insert the product inside a second box on which to apply the RMA label provided by Tablo, showing the RMA number (Product Return authorization number); no labels or adhesive tape must be applied directly on the original packaging of the product.;

- In accordance with the law, shipping costs to return goods shall be borne by the Customer;

- The shipment, until our warehouse confirms successful receipt of goods, remains under the complete responsibility of the Customer;

- If the goods are damaged during transportation, Tablo will notify the Customer (within 5 business days from receipt of goods at its premises); so the Customer may promptly file a claim for damages with its carrier and obtain refund for the value of the goods (if insured); in this case, product shall be made ​​available to the Customer for its return and the request for withdrawal will be voided;

- Tablo is not liable in any way for damages or theft/loss of goods returned via uninsured shipments;

- Upon its return, the product will be inspected for any damages or signs of tampering not related to transportation.

If the package and/or its original packaging are damaged, Tablo will deduct from the refund a percentage not greater than 10% of the amount paid, as a contribution towards the costs of packaging replacement.

Without prejudice to any restoration cost for damages to the original packaging, Tablo will refund to the Customer the full amount for product paid, within 30 days from the date of product return, by reversing the charge to the Credit Card or bank wire transfer. In the latter case, customer shall promptly provide the bank account details through which it can be reimbursed (code of the account holder to which the invoice was issued).

Furthermore, all withdrawal rights are automatically voided in case of lack of care for the goods (package and/or its content), whenever Tablo assesses:

- Lack of external package and/or original internal packaging;

- Missing elements of the product (accessories, components, manuals etc.);

- Damage to the product for reasons other than transportation.

In case of loss of withdrawal right, Tablo shall notify the Customer by registered letter with return receipt; the product will remain available to the Customer for a period of 30 (thirty) days from the date of delivery of the notification letter. After such date, the product will be disposed of without further notice.

Warranties
All products sold by Tablo are covered by a 12-month warranty against non-compliance. To enjoy the support under warranty, the Customer shall keep the original delivery note delivered along with the package, or the invoice received at home.

The 12-month warranty applies to defective products, provided that the product is used properly, in accordance with its intended use and as described in its enclosed technical documentation. This warranty is reserved to private Consumers (an individual who purchases goods for purposes not related to his/her professional activity). In case of defects, Tablo shall, at no cost to the Customer, replace the defective product or terminate the agreement.

Replacements in case non-functioning products at delivery (Dead On Arrival - DOA) occur only if expressly provided by the manufacturer. The timeframes for the replacement or any repair of products depend solely on the policies of the manufacturer.

In the event, for whatever reason, Tablo is unable to return to its Customers a product under warranty (repaired or replaced), it shall have the right at its own discretion to refund the entire purchase amount paid or to replace the product with a product of equal or better characteristics.

No claim for damages can be made to Tablo for any delays in replacements.

Whenever the warranty calls for the return of the product, the purchased product must be returned by the Customer inside its original package, complete in all its parts (including packaging and any documentation and equipment: manuals, accessories etc.); to limit damages to the original package, we recommend, whenever possible, to insert it inside a second box; no labels or adhesive tape must be applied directly on the original packaging of the product.